Dear Ms: This is your second time to work with us. You ordered 1000 pouches, 500 of them are red bags print with white logo, we have provided photos and confirmed the pre-production samples with you, and after confirmation, we made the bulk production. However, after you received the bags, you told us that the logo was not white enough and asked for a refund. Everyone has different audit criteria, because of identity of the red stain, we printed it 3 times and thought it worked well, you thought otherwise. We have two solutions for you. One is that we refund the cost of 500 bags after you believe the bags are truly unusable. You destroy the bags and provide the video. The second option is that you continue to use the bags and we give you a $100 refund. We assumed you would continue to use the bags if you accepted the $100 refund. Our goal is to make every offer and we apologize for not satisfying you. We are committed to providing quality products and services to every customer！